FAQ

Myshout
Let family and friends know you are safe

FAQ

MyShout
Let family and friends know you are safe

FAQ

Frequently Asked Questions !!

MyShout is an application to alert family and friends during an emergency. It is also an app for family and friends to communicate and stay connected through its chat platform and safe check-in feature. Photos and voice messages can be exchanged through the chat platform.
A mobile phone to download the app is all that you need to use it.
An emergency alert could be an accident, kidnapping, robbery, or any other emergency. When you click on any of the three buttons, an alert message along with the map of the location of the event/emergency will be sent to the people that you designated in your MyShout account to receive your alert messages.
The Shout Alert button allows you to send a five-second audio message to the people that you designated in your MyShout account as your emergency contacts. When you are in danger, and the emergency is not an accident, kidnapping, or robbery, press and hold the Shout Alert button down for five seconds as you shout out the emergency. When you release the button, the App would have recorded your voice. The five-second audio record will be sent to your emergency contacts along with the map of your location or your last known location.
Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS Go to the Friends section, and click on add friend icon at the top right corner. Click on INVITE FRIENDS button. Select your friend from your contact and click on send.
Note: You can only add or send a friend request to someone already using MyShout App. You will need your friend’s username and Security PIN to send him or her a friend request.Click on the profile icon (the last button to the right, at the bottom of the app). Click on FRIENDS. Click on add friend icon at the top right corner. Enter your friend’s username in the Search Friends… field. Your friend’s username and picture come up if he or she is a MyShout user, then click on it, then enter your friend’s Security PIN.
NOTE: Your friend will need to accept your friend request before you can chat or see his or her location etc.
No, your security Pin is needed. For anyone to add you as a friend, he or she must know your username and have your security pin. Without your security PIN, no person can add you as a friend, which is the first layer of security for protection and safety.
No. Someone can request for you to be added as his or her friend with your username and security PIN. However, the app will send you a notification of the friend’s request which you can approve or decline on the notification page. This is your second layer of security for protection and safety from impersonators.
Click on the profile icon (the last button to the right at the bottom of the app). Click on SETTINGS, click on Settings & Privacy, click on Account Settings. Your security PIN is at the top. NOTE: The app will automatically create your Security PIN when you are setting up your MyShout account.
For security purposes. You must know your friend’s username to search for him or her on MyShout system, along with your friend’s Security PIN to send him or her a friend’s request. NOTE: MyShout is a security app, you cannot use a phone number, first name, or last name to search for any user on MyShout App for security reasons
You will download the app on your new phone device and log on with your phone number.
To effectively receive alert messages during an emergency, your phone number is important. If you no longer have access to your SIM card or phone number, you will need to set up a new MyShout account. NOTE: Your friend will need to accept your friend request before you can chat or see his or her location etc.
Yes. Download MyShout on your tablet. Log on to your account using your phone number. A code will be sent to your phone number for verification. Enter the code on your tablet and click on verify. Note: You cannot receive an emergency alert on your tablets, except if your tablet has a SIM card or dedicated phone number, and the phone number is associated with your MyShout account.
If your friends can’t see your location. Click on the profile icon (the last button to the right at the bottom of the app). Click on SETTINGS, click on Settings & Privacy, and check your location permission that it is turned on. The button should be to the right if it is on., and the color will be blue. If your family and friends can’t still see your location after executing the above step. Then you need to enable location permission for MyShout on your phone or tablet. Go to settings on your phone, click on location, click on App permission, click on MyShout, select Allow when using the App.
During an emergency, click on the appropriate button: 1. Accident Alert 2. Kidnapping Alert 3. Robbery Alert. That’s all, you don’t need to type any message. If the emergency is not an accident, kidnapping, or robbery. Click and hold down the fourth button for five seconds “Shout Alert” and call out the situation or emergency. When you release the button, the App would have recorded your voice, and send it along with the map of your location or last known location to the people you have designated to receive your emergency alerts
Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS, click on the three dots in front of your friend’s picture, then click on “Add as emergency contact”. Or Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS and click on your friend’s picture to go to his or her home page. Click on the three dots in front of the “SEND A MESSAGE” button, then click on “Add as emergency contact”.
Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS, click on the three dots in front of your friend’s picture, then click on “Remove as emergency contact”. Or Click on the profile icon (the last button to the right at the bottom of the app). Click on EMERGENCY, click on the three dots in front of your friend’s picture, then click on “Remove as emergency contact”.

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS and click on your friend’s picture to go to his or her home page. Click on location. Click on the map to see more about the location and its environment.

OR

Click on the location icon that is next to profile icon. Scroll to the left or right to locate your friend. Click on your friend’s picture. You will see your friend’s location, and all the streets around him or her.

NOTE 1: If you are taken directly to your friend’s home page, arrow back to location icon, and click on your friend’s picture.

NOTE 2: Your friend must have location permission enabled for all or list you as his or her emergency contact for you to see his or her location.

Click on the profile icon (the last button to the right at the bottom of the app). Click on SETTINGS, click on Settings & Privacy. Click on Account Settings, then unselect All Friends.

Still Have Questions?

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS and click on your friend’s picture to go to his or her home page. Click on ALERTS.

NOTE: Your friend must list you as his or her emergency contact for you to see his or her alerts.

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS, click on the three dots in front of your friend’s picture, then click on “Remove as friend”.

Or

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS and click on your friend’s picture to go to his or her home page. Click on the three dots in front of the “SEND A MESSAGE” button, then click on “Remove as friend”.

Safe check-in is one of the MyShout features for your family and friends to check on you if they have not heard from you in a while. When you click on it, it will send an instant notification to your friend to check-in. In another word, it is another way of saying you are concerned about not hearing from your friend.

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS, click on the three dots in front of your friend’s picture, then click on “Request safe check-in”.

For security purposes, we deliberately remove the tool and method of responding to safe check-in from the app. Users are to determine how to respond to safe check-in. You can respond by phone call, text message, chat message, etc. For security purposes, we encourage users to be consistent with the method that is convenient for them, so that family and friends will know your pattern of responding to their safe check-in.

Click on the chat icon (the third icon from the left at the bottom of the app). Click on the message icon (the last icon in the upper right-hand corner). Select as many friends as possible that you want in the group chat, then click on the START CHAT button

Click on the chat icon (the third icon from the left at the bottom of the app). Select the group chat that you want to rename. Click on the three dots at the top right-hand corner. Click on Rename chat.

Click on the chat icon (the third icon from the left at the bottom of the app). Select the group chat that you want to rename. Click on the three dots at the top right-hand corner. Click on View members.

Click on the chat icon (the third icon from the left at the bottom of the app). Select the group chat that you want to add members to. Click on the three dots at the top right-hand corner. Click on View members, then click on the ADD MEMBER button. Select the friend or friends that you want to add and click on the ADD button.

Click on the chat icon (the third icon from the left at the bottom of the app). Select the group chat that you want to rename. Click on the three dots at the top right-hand corner. Click on Remove Chat.

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS, click on the three dots in front of your friend’s picture, then click on “Send a message”.

Or

Click on the profile icon (the last button to the right at the bottom of the app). Click on FRIENDS and click on your friend’s picture to go to his or her home page. Click on the “SEND A MESSAGE” button.

Or

Click on the chat icon (the third icon from the left at the bottom of the app).  Click on the message icon (the last icon to your right at the upper right corner). Select your friend that you want to chat with. Click on START CHAT button.

Go to https://www.myshout.net, click on contact us to send us a message

Or

Click on the profile icon (the last button to the right at the bottom of the app). Click on SETTINGS, click on Settings & Privacy. Click on Feedback to send a message.

Or

Click on the profile icon (the last button to the right at the bottom of the app). Click on SETTINGS, click on Settings & Privacy. Click on Help Center. Click on contact support